People and Performance have been the focus of my efforts since 1978, working on behavioral engineering kinds of consulting and then moving toward customer service quality improvement and then teamwork, innovation and leadership.… Continue reading
This is a simple theme that we use in our thoughts about Teaching The Caterpillar to Fly. You can find a 5-part series of posts and illustrations by clicking on the image. You… Continue reading
A lot of what we do is simply about perspective and viewpoint. Good leaders tend to see things differently and look for potential. The butterfly is already in the caterpillar. And caterpillars can… Continue reading
